Return & Exchange Policy

RETURNS
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer.
  • To complete your return, we require a receipt or proof of purchase.

What Can Not Be Returned:

  • Gift cards. 
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at theredcaliper@gmail.com.

EXCHANGES
Is the item you received damaged, defective, or the wrong size? No problem.  Send us an email at theredcaliper@gmail.com letting us know the issue and ship your item (we will provide a pre-paid shipping label) to:
The Red Caliper
17808 Sherman Way, #307
Reseda CA 91335, United States 
 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.